Shipping Policy

Shipping Policy

Thank you for choosing to shop at SweetCarry. We strive to provide you with the best shopping experience possible, including prompt and reliable shipping services. This Shipping Policy outlines the important information you need to know about shipping your orders. If you have any questions or concerns, please feel free to contact our customer support team at [customer support email/phone].

Shipping Methods:

We offer several shipping methods to cater to your needs:

  1. Standard Shipping: Orders shipped via Standard Shipping will be delivered within 5-8 business days. This method is available for both domestic and international deliveries. Please note that delivery times may vary depending on the destination.

  2. Express Shipping: If you need your order in a hurry, you can opt for Express Shipping at an additional cost. Orders shipped via Express Shipping will be delivered within 3-6 business days.

  3. Free Shipping: We also offer Free Shipping for all the products in our store. This option is available for domestic deliveries only and may not apply to certain remote locations.

Order Processing:

We strive to process and ship orders as quickly as possible. Most orders are processed within 72 hours after the payment is confirmed. Orders placed during weekends or public holidays will be processed on the next business day.

Shipping Confirmation:

Once your order is shipped, you will receive a shipping confirmation email containing your tracking information. This tracking number allows you to monitor the delivery status of your package.

Shipping Costs:

Shipping costs are calculated based on the selected shipping method, the destination, and the total weight of your order. The exact shipping cost will be displayed during the checkout process before you make your payment.

Shipping Restrictions:

Please be aware that some products may be subject to shipping restrictions due to regulations and laws specific to certain regions or countries. If we are unable to ship a product to your location, you will be notified during the checkout process.

International Shipping:

We offer international shipping to various countries. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These additional charges are the responsibility of the recipient, and we recommend checking with your local customs office for more information.

Delivery Issues:

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

Undeliverable Packages:

If a package is deemed undeliverable by the shipping carrier due to incorrect address information provided by the customer or any other reason, we will attempt to contact you to resolve the issue. Additional shipping fees may apply for re-delivery or address correction.

Order Tracking:

You can track your order using the provided tracking number on our website or through the carrier's website.

Holiday Shipping:

During peak holiday seasons, shipping times may be longer than usual due to increased demand. We recommend placing your orders well in advance to ensure timely delivery.

Change of Shipping Address:

If you need to change the shipping address for your order, please contact our customer support team as soon as possible. Changes to the shipping address may not be possible after the order has been processed and shipped.

Note: This Shipping Policy is subject to change without prior notice. Please refer to the latest version of the policy on our website for any updates.

By placing an order with SweetCarry, you agree to abide by the terms and conditions outlined in this Shipping Policy.

Thank you for choosing SweetCarry. We appreciate your business!