Shipping Policy

The most important thing to know

Every SweetCarry item is personalised and made to order. That means there's a production period before your order ships — your item is being embroidered specifically for you, not pulled from a shelf.

Total delivery time = production time + shipping time.

Please factor this in when ordering, especially for gifts and special occasions.

Production time

Order type	Production time
Standard personalised items	3–5 business days
Orders placed Friday–Sunday or on public holidays	Begin processing next business day
Peak periods (Mother's Day, Christmas)	Allow an extra 2 days — order early

Once your item is embroidered and ready, it's handed to our shipping partner and you'll receive a tracking number by email.

Shipping within Australia

Method	Delivery time (after dispatch)	Cost
Standard shipping	5–8 business days	Free on every order

There's no minimum spend — every order ships free.

Remote and regional areas: Delivery to some regional and remote postcodes may take additional time beyond the estimates above.

Tracking your order

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Use this to follow your parcel through to delivery.

If you haven't received a tracking email within 3 business days of placing your order, contact us at sweetcarrycontact@gmail.com and we'll look into it straight away.

International shipping

Destination	Delivery time (after dispatch)	Cost
United States	6–12 business days	Free — duties & import taxes included
United Kingdom, Ireland & other destinations	Varies by destination — shown at checkout	Free

US orders: all US duties and import taxes are already included in your price, so there are no extra fees to pay when your parcel arrives.

Other countries: orders may be subject to local import taxes or fees charged by the destination country, which are the responsibility of the recipient.

Delivery issues

Lost parcel: If your tracking shows your parcel as delivered but you haven't received it, please first check with neighbours and your building's parcel area. If it's genuinely missing, contact us within 3 days and we'll investigate with the carrier.

Damaged in transit: Take a photo of the packaging and item and email us at sweetcarrycontact@gmail.com. We'll arrange a replacement as quickly as possible.

Wrong address: If you've entered an incorrect delivery address, contact us immediately at sweetcarrycontact@gmail.com. We can update the address before dispatch, but cannot redirect a parcel once it has shipped. Re-delivery fees may apply if a parcel is returned to us due to an incorrect address.

Christmas & peak season orders

For Christmas 2026, please order by 4 December for delivery in time — this applies to all countries we ship to.

US orders: delivery to the USA takes up to 12 business days after dispatch, so please allow extra time — we recommend ordering as early as possible.

During peak periods, we recommend ordering as early as possible. Production slots fill up and courier networks get busy — earlier is always safer.

Questions?

Email us at sweetcarrycontact@gmail.com — we aim to respond within 1 business day.